Frequently Asked Questions
Some of the questions you have may be answered below.
For all other enquiries, please email us at info@ochateas.com.au.
Our Matcha
What is matcha?
Matcha is a finely ground powder made from specially grown and processed green tea leaves, traditionally consumed in East Asia and has profound health benefits from sustained long lasting energy to weight loss attributes.
How is your matcha sourced?
Our matcha is sourced directly from 260 year old business in Japan, where it is cultivated by experienced farmers using traditional methods to ensure the highest quality and purity and been for many centuries.
What makes your matcha different from other brands?
You can contact us through our contact page! We will be happy to assist you. Our matcha is unique because of its origin, cultivation process, and quality. We ensure our product is of the highest grade, offering a superior taste, colour, and nutritional value. Not to mention it's been developed and refined over the last 260 years
How can I tell if matcha is high quality?
High-quality matcha is characterized by a vibrant green color, fine texture, and a sweet, umami-rich flavor. It should dissolve well in water and have a smooth taste without any bitterness.
Is your matcha organic?
Yes, our matcha is organic, free from pesticides and harmful chemicals, ensuring you receive a pure and natural product. What's most organic about our product is it's 260 year old origin, handpicked from Japans most prestigious tea growing region in the rolling hills near the old capital which still remains the spiritual center of Japanese tradition and culture.
What are the health benefits of matcha?
Matcha is rich in antioxidants, particularly catechins, which help in fighting inflammation, aiding in weight loss, and improving heart health and brain function.
How should I store my matcha?
Store your matcha in an airtight container away from light, heat, and moisture. It's best kept in a cool, dark place or in the refrigerator to preserve its freshness and flavor.
How do I prepare matcha?
Sift 1-2 teaspoons of matcha into a bowl, add hot water (not boiling), and whisk until frothy. You can adjust the ratio of matcha to water based on your taste preference. You can also make it into a Latte with forthy milk or even a bubbly drink with soda water
General
Can I return the product if I’m not satisfied?
We offer a satisfaction guarantee. If you’re not happy with your purchase, you can return the product within a specified period for a refund or exchange.
Do you offer wholesale pricing or partnerships?
Yes, we provide wholesale pricing and partnership opportunities for businesses and retailers interested in offering high-quality matcha to their customers in Australia and New Zealand
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